customer policy
At Ozyscents, we value our customers and strive to provide a smooth, trustworthy, and satisfying shopping experience. Please read our Customer Policy carefully before making a purchase.
1. Customer Commitment
- We promise to deliver 100% original, high-quality perfumes and products.
- Orders are processed quickly and delivered within the promised timeframe.
- Our customer support team is available to assist with any queries, issues, or feedback.
2. Ordering Policy
- Customers must provide accurate details (name, phone, address) for successful delivery.
- Once an order is placed, you will receive confirmation via email/WhatsApp.
- Cash on Delivery (COD) orders must be accepted at the time of delivery.
3. Payment Policy
We accept payments through:
- Cash on Delivery (COD)
- Bank Transfer / Easypaisa / JazzCash / Sadapay
- Shopify secure payment gateways
4. Delivery Policy
- Standard delivery time: 2 – 5 working days (depending on your location).
- Delivery charges may apply and will be mentioned at checkout.
- Customers must be available to receive their parcel at the given address.
5. Return & Exchange Policy
- Returns/exchanges are only accepted if the product is:
- Damaged on arrival,
- Incorrect item sent, or
- Sealed/unopened and reported within 48 hours of delivery.
- Perfumes opened/used cannot be returned due to hygiene reasons.
- Refunds (if eligible) are processed within 5–7 working days.
6. Customer Responsibilities
- Provide correct shipping details.
- Respond to delivery calls/messages.
- Treat our staff and couriers with respect.
- Follow our return & exchange process fairly.
7. Contact & Support
For assistance, please contact us:
📧 support@ozyscents.com
📞 +92 326 4895527 (WhatsApp Available)