At Ozyscents, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, please review our refund policy below:
1. Eligibility for Refunds
Refunds may be issued if:
- You receive a damaged or defective product.
- The wrong item was delivered.
- The product is unopened, unused, and in its original packaging, reported within 48 hours of delivery.
2. Non-Refundable Items
- Opened or used perfumes (due to hygiene and authenticity reasons).
- Items purchased during sale/discount offers (unless damaged or wrong item sent).
- Shipping/delivery charges are non-refundable.
3. Refund Process
- To request a refund, contact us at support@ozyscents.com or WhatsApp +92 326 4895527 within 48 hours of receiving your order.
- Provide your order number and clear proof (photo/video) of the issue.
- Once approved, refunds will be processed within 5–7 business days via your original payment method (Bank Transfer / Easypaisa / JazzCash / Sadapay).
4. Exchanges
- If eligible, customers may choose to exchange the item instead of requesting a refund.
- Exchange shipping charges may apply.
5. Order Cancellations
- Orders can only be cancelled within 12 hours of placing them.
- After processing/shipping, cancellation is not possible.
6. Contact Us
If you have any questions about our Refund Policy, feel free to reach out:
📧 support@ozyscents.com
📞 +92 326 4895527